FAQ 4everalive Labs
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Howdo I get started with your white label service?
4everalive Labs is a wholesaler & distributor that allows you to create your own brand by adding your logo to our professional formulas.
To get started, create an account with us. Once you have an account and are logged in, you can view pricing and get started with ordering samples.
Ihave sampled products, how do I proceed with a white label private order?
Identify the products and quantities for your collection. Visit www.4everalive.com.com,
log into your account, and select the products and the Private Label / Printing
Options that you desire for your order. You can upload your art to add to your
products. Then decide your desired quantities and add them to your cart. Once you finish adding the products to your cart, proceed to check out.
An 4everalive Labs service representative will contact you within 1 business day to request your logo and walk you through the final few steps of processing your order.
Doyou offer support to grow my business?
Yes! For all our white label projects, we offer free marketing, operations and
regulatory support to establish and grow your business.
What’syour Client Postal?
Our client portal is a proprietary platform to help our clients to visualize the status of their projects, interact with us, upload files, art and our project management tools. The client portal includes a full range of tools for you to grow your business. From purchasing decision making too to pricing strategy analyzer, you have it all!
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Howmuch does white Labeling Cost?
Costs vary on the type of products, the quantities and printing options. You can view a pricing table for non-printed and printed options on each product’s page.
What is the minimum for white labeling orders?
The minimum order requirement is 250 units per product style/type.
Can I return white labeled products?
No. All sales are final. We recommend you sample all products and shades before proceeding with a private label order.
CanI order samples?
Yes. All of our products are available as samples to purchase on our website.
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I have a California Resale Certificate, can I submitto avoid paying sales tax?
Yes, please email your Resale Certificate to our customer service team at contactus@4everalive.com
OnceI place a white labeling order, what is the lead time?
A team member will contact you within 1 business day to request your logo and walk you through the final few steps of processing this order. Your private label order will be ready to ship 4 weeks after your digital proof is approved.
Once I’ve placed my order is there a charge forcancelling?
All orders are final sale. However, if the order has not yet been processed we can cancel the order within 24 hours after order have been placed.
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What are your logo requirements?
Artwork must be submitted as an Adobe Illustrator file. Accepted file types are .ai and .eps. The files should be vector files only with fonts converted to outlines. Picture file types such as JPGs, PNGs, and
GIFs are not suitable. Please submit your artwork in CMYK mode, using spot colors or 100% black.
How much will it cost to ship my order?
Shipping charges are determined by weight and destination. Please note that shipping charges are estimated at the time of checkout for all orders. Refer to our Shipping Policy here for full information on shipping.
How do I handle damaged items?
Contact us at contactus@4everalive.com
to report any damage to our customer service team within 48 hours of receipt.
You must also call the carrier immediately for a damage inspection and claim for reimbursement. All original packing materials and cartons must be retained
for inspection purposes.
Can you ship via freight forwarder?
Yes, large volume orders can also be shipped via a freight forwarder. Please contact customer service at contactus@4everalive.com and be
prepared to advise the form of shipping, account number or contact details for
a freight forwarder and we will schedule the pick-up.
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Ireceived damaged or missing items in my order. What should I do?
Let us know within 48 hours of receiving your order of any
damages, wrong items or items with manufacturing defects by emailing our
customer service team at contactus@4everalive.com.
Any approved returns must be received with a return authorization number (RA#). Please provide our customer service with the following information:
Pictures if claiming defective products
Your company Name
Invoice number
Do you have ingredient lists for all your products?
Yes, you can view ingredients for each product on the product page. Scroll down below the product images and select the
ingredients tab.
Are your products Paraben-Free?
Yes all of our products are Paraben-Free (does not include discontinued products). In addition, we take pride in selecting our ingredients very carefully to be safe and clean and most of our products are produced without the use of parabens, phthalates, sulfates, synthetic fragrances,
synthetic dyes, Triclosan, and nanoparticles.
What is the shelf life of the products?
Our products have a general shelf life of 2 years from the time of production, unopened. We recommend you store the products in a cool, dark place and avoid extreme temperatures, to maintain optimum efficacy.